Reign Cloud™ FAQ
Simple answers about protecting the photos and videos on your phone — setup, backups, privacy, and beta expectations.
Product Basics
What is Reign Cloud?
Reign Cloud is your home memory protector from Nimbus Systems. Your memories. Automatically protected. Without you having to think about it. Reign Cloud automatically backs up the photos and videos on your phone to storage you own at home — simple enough for anyone, managed from the Nimbus app on your phone.
Does Reign Cloud back up my Windows PC or Mac?
No. Reign Cloud is currently designed to automatically protect the photos and videos on your phone. Rather than trying to replace every backup solution, Reign Cloud focuses on doing one job exceptionally well—protecting the memories that matter most.
How is this different from Google Drive or iCloud?
With Reign Cloud, the photos and videos on your phone are backed up to storage you own at home — not stored on someone else’s cloud service by default. You set it up once, and your memories are protected automatically without growing storage subscriptions.
Do I need a subscription?
Your memories live on storage you own. Optional services, especially expanded remote access, may become available in the future, but your photos and videos are designed to stay on your own hardware — without forced cloud storage subscriptions.
Is Reign Cloud a NAS?
No. It is meant to feel like a simple home appliance you plug in and use, without needing technical setup.
Setup & Requirements
What do I need to get started?
A home internet connection for first-time setup, a router, power, a supported storage drive, a phone with the Nimbus app, and your Reign ID.
Do I need a router?
Yes. Reign Cloud connects to your home router with the included network cable.
Do I need internet access?
Internet is required to create your account and complete first-time setup. After that, many features can still work on your home network.
Do I need to be on the same Wi-Fi during setup?
Yes. Connect your phone to the same home Wi-Fi network as your Reign Cloud appliance during initial setup and pairing.
What phones are supported?
The Nimbus app is available for Android and iPhone during beta. Android installs directly from Nimbus Systems. iPhone installs through Apple's TestFlight program. Visit our beta page for the latest install links.
What devices does Reign Cloud back up?
Reign Cloud is currently focused on backing up photos and videos from your phone. Additional device support and backup options may become available in future releases.
Storage & Hardware
What type of storage should I use?
For the best experience, use a reliable external SSD.
Can I use USB flash drives or SD cards?
You can, but low-cost flash drives and SD cards may wear out faster under frequent rewriting. They are not ideal as your main everyday backup drive.
What is exFAT?
exFAT is a common drive format recommended during beta because it is currently the smoothest, best-supported option.
How many storage drives can I use?
During beta, Reign Cloud supports one active storage drive at a time. You may replace your drive, but only one active drive is supported at a time.
What happens if my drive fills up?
Backups pause to avoid unsafe overfilling. Your backed-up photos and videos should remain accessible, and you can free space or upgrade your drive.
Privacy & Ownership
Where are my photos and videos stored?
On the storage drive attached to your Reign Cloud device at home.
Are my photos and videos uploaded to Nimbus Systems?
Nimbus does not store or view your photos and videos. When you are away from home, a secure connection may help your phone reach your Reign Cloud at home — but your memories remain on storage you own.
Can I access my memories remotely?
Remote access is available but limited during beta. You can see drive status and file names, but uploads are not currently supported. Access and uploads at home on the same Wi-Fi will still work. Your photos and videos remain on your storage drive attached to your appliance. Expanded remote-access features may become available later as optional premium services.
Who owns my data?
You do. Reign Cloud is designed around user-owned storage and ownership continuity.
Backups & Reliability
Does backup happen automatically?
Automatic photo backup is designed for Wi-Fi use during beta, but you do need to open the app for it to engage. You can also start backup manually.
How long does the first backup take?
Large first backups can take hours depending on your photo library size.
What if Wi-Fi disconnects?
Most issues are recoverable. Once your router is stable again, rebooting Reign Cloud and restarting the app often helps.
Does reinstalling the app back everything up twice?
Not usually. The app may re-scan your library, but it is intended to recognize what is already backed up and not duplicate those files.
Support, Troubleshooting & Updates
What should I do first if something goes wrong?
Wait a few minutes, restart the Nimbus app, check power/cables/storage, then reboot Reign Cloud.
Do I need to factory reset to fix issues?
Usually no. Factory reset is a last resort and should only be done with support guidance.
What if I replace my phone?
Install Nimbus, sign in to the same account, and use reconnect guidance when offered.
How do updates work during beta?
During beta, Reign Cloud updates use a guided manual update process. You’ll receive app and/or email instructions with a link to the website. Automatic update systems may become available later.
How do I get support?
Email support@nimbussystems.xyz. Support hours are Monday–Friday, 6:00 PM – 9:00 PM Mountain Time. Expected response time is usually within 48 hours. For business or general inquiries, email hello@nimbussystems.xyz.