Reign Cloud Privacy Policy (Beta)

Who we are

This Privacy Policy describes how Nimbus Systems LLC("Nimbus," "we," "us," or "our") handles information when you use Reign Cloud (your home appliance) and the Nimbusmobile app (together, the "Service").

Questions or requests: support@nimbussystems.xyz
Business inquiries: hello@nimbussystems.xyz

Beta notice

Reign Cloud is currently in beta. Features, data practices, and this policy may change as the product develops. We will update this policy when we make material changes and will indicate the effective date at the top.

The short version

Reign Cloud is designed differently from traditional cloud storage:

• Your photos and files stay on storage you own — connected to your Reign Cloud appliance at home.
• Nimbus does not store your personal files on our servers the way a typical cloud photo service would.
• Relay services help your phone reach your appliance when you are away from home. They are for connectivity, not for keeping copies of your files.
• We do not sell your personal information and we do not use third-party analytics or advertising trackers in the Service.

The sections below explain this in more detail.

How Reign Cloud stores your files

Your files live at home

When you back up photos or store files with Reign Cloud, those files are written to a USB or external drive attached to your Reign Cloud appliance on your home network.

Nimbus Systems does not operate a traditional cloud-storage platform that permanently stores your photos and videos on company servers.

What stays on your appliance

Your Reign Cloud appliance keeps a small amount of local information needed to run the product, such as:

• your account association with the device
• device settings and status
• backup and storage coordination data
• subscription and relay usage information (when applicable)

This information stays on the appliance (and in relay coordination systems described below) — not in a large shared file warehouse run by Nimbus.

Information we collect

We collect only what we need to provide, secure, and support the Service during beta.

Account information

When you create a Nimbus account, we collect information you provide, such as:

• email address
• account credentials (stored in protected form — we do not store your password in plain text)

We use this to let you sign in, link your account to your Reign Cloud, and communicate with you about support or important Service notices.

Device and product information

To operate Reign Cloud and help you manage it from the Nimbus app, we process:

• Reign ID (the identifier on your device, such as XXXX-XXXX)
• device name and device identity used for pairing
• app version and appliance software version
• connection status (for example, whether your phone is reaching your appliance over your home network or through relay)
• storage status (for example, whether a drive is connected, how full it is, and whether backups are paused)
• basic health information about your appliance (for example, uptime or resource use summaries)

Much of this information originates from your appliance and is shown to you in the app. Some coordination data (such as whether your device is registered for remote access) is maintained in relay services described below.

Relay and remote access information

When you use Reign Cloud away from home, your phone may connect through relay services that help route requests to your appliance.

Relay services may process:

• device registration and online/offline status
• ownership and claim status (which account is linked to which Reign Cloud)
• connection and usage information needed to operate remote access and prevent abuse

Relay services are not intended to store your photos, videos, or other personal files. They act as a connectivity layer — similar to a secure tunnel — between your phone and your home appliance.

Information from your phone

The Nimbus app may access:

• photos and videos you choose to back up — to copy them to your Reign Cloud appliance over your home network (or, in some cases, through relay when you are away)
• network information needed to discover your appliance on your home Wi‑Fi or connect through relay
• camera (if you use QR-based setup)

The app accesses your photo library only to perform backups and related features you use. Backup content is sent to your appliance, not to a Nimbus-owned file storage service.

Support communications

If you contact us, we receive:

• your email address and message content
• any information you choose to include (for example, your Reign ID, a description of the problem, or screenshots)

We use this to respond to your request and improve the Service.

Diagnostics you choose to share

If you need help, you may voluntarily export a Support Information file from Settings → Diagnostics → Export Support Information in the Nimbus app.

If you send us that file, we may receive:

• Reign ID and device identity
• app and appliance software versions
• connection status (home network and relay paths)
• storage status and capacity summaries
• appliance health summaries and warning messages
• error-related information collected during export

This export does not include your password, personal files, photo library, or file listings.

You decide whether to create and send a diagnostics file. We use it only to troubleshoot issues you report.

Information we do not collect

Based on how Reign Cloud is designed today, Nimbus does not:

• store your photos, videos, or other personal files on Nimbus-operated cloud file storage
• sell your personal information
• use third-party advertising or analytics trackers in the Service
• routinely scan or view the contents of your files on your storage drive
• ask you to send passwords, device secret keys, or credential files for support

We also design diagnostics exports to exclude passwords, tokens, device keys, personal files, and file listings.

How we use information

We use the information described above to:

• create and manage your account
• pair and reconnect your phone to your Reign Cloud
• coordinate ownership of your appliance (one account per device during beta)
• enable local and remote access to your appliance
• run backups to your storage drive
• provide customer support
• maintain, protect, and improve the Service
• enforce acceptable use and prevent relay abuse (such as excessive or unauthorized use)

We do not use your information for third-party advertising.

Where information is processed

Information is processed in several places, depending on what you are doing:

During beta, relay services may be operated on cloud infrastructure (for example, Microsoft Azure) to provide remote connectivity. Even then, your files remain on your appliance and storage drive by design.

How we share information

We do not sell your personal information.

We may share information only in these limited situations:

• Service providers who help us operate relay infrastructure, email, or support tools — under contracts that limit their use of the data
• Legal requirements if we believe disclosure is required by law, legal process, or to protect rights, safety, or security
• Business transfers if Nimbus is involved in a merger, acquisition, or asset sale (you would be notified as required by law)
• With your direction — for example, when you email us a diagnostics file or ask us to help with your account

We do not share your photo or video files from your storage drive with third parties as part of normal Service operation, because those files are not stored on Nimbus file servers.

Your choices

You can:

• Choose what to back up — you control which photos and files are copied to your Reign Cloud
• Decline to send diagnostics — support may be slower without them, but sharing is optional
• Contact us to ask questions or request access, correction, or deletion of account information we hold
• Stop using the Service — see our Terms of Service for what happens when you end your participation

Because your files are stored on your drive at home, deleting your Nimbus account or unlinking a device does not automatically erase files on your storage drive. You control that physical storage.

Data retention

• Account information is kept while your account is active and for a reasonable period afterward, unless you ask us to delete it or we are required to keep it longer by law.
• Relay coordination data (such as device registration) is kept as long as needed to operate remote access and ownership features.
• Support communications and diagnostics you send us are kept as long as needed to resolve your issue and improve the Service, then deleted or archived according to our internal practices.
• Files on your storage drive remain under your control on your hardware.

Security

We use administrative, technical, and organizational measures designed to protect information involved in operating the Service. No method of transmission or storage is perfectly secure. Because your files are stored on equipment in your home, you also play an important role in security — for example, keeping your home network and Nimbus account credentials safe.

Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.

Changes to this policy

We may update this Privacy Policy during beta and after. When we do, we will post the updated version and change the "Last updated" date. If changes are material, we will provide additional notice (for example, in the app or by email).

Contact us

Nimbus Systems LLC

• Support: support@nimbussystems.xyz
• Business: hello@nimbussystems.xyz

Beta support hours: Monday–Friday, 6:00 PM – 9:00 PM Mountain Time
Expected response time: Within 48 hours during beta